This policy explains, in plain language, what information iTEPay collects, why we collect it, and the choices you have over it.
Every product decision starts with one question: would we be comfortable explaining this to the person whose data it is?
This Privacy Policy applies to itepay.com.ng and every service, app, and agent tool operated by iTEPay (referred to as "we", "us", or "iTEPay"). It explains what information we collect when you use our platform, why we collect it, who we share it with, and the rights you have to access, correct, or delete it.
We've written this policy to be read, not just filed away. If anything here is unclear, our support team is one message away — see the Contact Us section below.
By creating an account or using iTEPay's services, you agree to the collection and use of information in line with this policy. We may update it from time to time, and any changes will be reflected by the "Last Updated" date in the badge above.
The rules we hold ourselves to, on every screen and in every API call
We tell you what we collect and why, in plain language — no buried clauses, no fine-print surprises.
We only ask for what a feature actually needs to work — nothing is collected "just in case."
Encryption in transit and at rest, with continuous monitoring designed to keep your data out of the wrong hands.
You can access, correct, export, or request deletion of your data at any time — see the rights below.
We never sell your personal data. Information is only shared with partners strictly necessary to deliver a service you requested.
We review this policy and our internal practices on an ongoing basis as regulation and our products evolve.
This Privacy Policy applies to itepay.com.ng, the iTEPay mobile app, our agent tools, and our API platform (together, the "Service"). It covers how we handle information for individual customers, registered agents, and businesses that integrate with our API.
It does not apply to information collected by third-party websites linked from our Service, or to billers and network partners' own handling of information once a transaction is routed to them — see Section 11 for more on this.
We collect information in three broad categories:
Where information is gathered automatically, it is typically non-identifying on its own; we explain how it may be combined with other data in Section 3.
We use the information we collect to:
In line with the Nigeria Data Protection Act (NDPA) 2023, we rely on one or more of the following grounds to process your information:
Like most online platforms, iTEPay uses cookies and similar technologies to recognize your browser, remember preferences, and understand how visitors use our Service. This helps us improve performance and fix issues faster.
We may also work with advertising partners, including Google, who use cookies to show you relevant ads on other sites based on your past visits to ours — a practice known as remarketing. You can manage these preferences through Google's Ad Settings, or opt out of interest-based advertising using your browser's cookie controls. This policy does not cover cookies set directly by third-party advertisers.
We retain personal information for as long as your account is active, or as needed to provide the Service. Transaction and KYC records may be retained beyond account closure where required by financial-regulatory obligations. When information is no longer needed, we securely delete or anonymize it.
We use industry-standard encryption, access controls, and continuous monitoring to protect your information. However, no method of transmission over the internet, or method of electronic storage, is 100% secure — while we work hard to protect your data, we cannot guarantee absolute security, and encourage you to use a strong, unique password and enable any available two-factor authentication.
Under the NDPA, you have a number of rights over your personal information, summarized below.
Request a copy of the personal information we have about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your data, subject to any legal retention obligations.
Object to or limit certain processing, including marketing communications.
Request your data in a structured, commonly used format.
Contact us first, or file a complaint with the Nigeria Data Protection Commission (NDPC).
To exercise any of these rights, reach out via the contact details in Section 13. We aim to respond to all verified requests within a reasonable timeframe as required by law.
iTEPay's Service is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
Our Service may contain links to external sites that are not operated by us, including biller and network-partner pages. If you click a third-party link, you will be directed to that party's site, which has its own privacy policy and terms. We strongly advise reviewing them — we have no control over, and assume no responsibility for, the content or privacy practices of third-party sites.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be highlighted on this page, and the "Last Updated" badge at the top will always reflect the most recent version. We encourage you to review this page periodically.
If you have questions about this policy, or want to exercise any of your data rights, our support team is available around the clock.